Purchases and refunds

Updated September 27, 2026

Before you buy

• Mood Gems are consumable in-game currency. The game does not offer cash redemption or transfers to other players.
• Check the quantity and current price in the shop and on Apple’s or Google’s final payment sheet. Prices may vary by region, currency and tax.
• Purchases are optional. You can play using natural heart refills and earned rewards.
• Progress and balances are saved on your device. Restoration of consumable balances after app deletion or a device change is not guaranteed. The in-game progression reset preserves Mood Gem balances and purchase-processing records.

Payment or delivery issues

Reconnect to the internet, reopen the app and use the shop’s purchase-check action to check unfinished transactions. If a transaction is pending, avoid duplicate purchases and check its store order status. Contact support with the product, purchase time and relevant order number if the issue remains.

Refunds

Refunds follow the purchasing store’s process and applicable law. This notice does not limit statutory consumer rights or refund rights granted by the store. Eligibility and timing depend on the relevant store’s decision and procedure.

• Apple purchase support and refund requests
• Google Play refund information

We do not provide a custom license agreement. The Apple Standard EULA applies to Apple distribution. Each store’s terms govern its payment services.